Repeat purchases are the backbone of most ecommerce businesses...
But some brands spend so much time acquiring customers, they don't realize that keeping customers is what makes you sustainable.
So how did my $100 million Shopify store record a whopping 32% repeat customer rate last year?
By making sure we provide an absolutely amazing customer experience.
Every communication your brand has with its audience — through support, social media, your website, or wherever — has to make people actually want to become a customer.
That's how to stand out from your competitors, get more repeat business and increase your customer lifetime value.
The question is: how does an ecommerce business deliver an exceptional customer experience in the digital marketplace?